Alex’s Artisanal Workshop
Last updated: 24 October 2025

These Terms & Conditions (“Terms”) govern your use of our website and your purchase of products from Alex’s Artisanal Workshop (“we”, “us”, “our”). By accessing our website or placing an order with us, you agree to be bound by these Terms.

Please read them carefully before using our service.

1. General Use of Our Website

By using our website, you agree that you:

• Are at least 18 years old, or have parental/guardian permission

• Will not misuse or interfere with the website’s functionality

• Will provide accurate and truthful information when placing an order

We reserve the right to update, change, or remove content or products without prior notice.

2. Product Information

We take care to display our products accurately, including product images, descriptions, dimensions, materials, and pricing.

Because each item is handmade, natural variations in colour, grain, size, and finish may occur. These variations are not considered defects and form part of the product’s unique character.

3. Pricing & Payment

• All prices are listed in Australian Dollars (AUD).

• Prices may change at any time without notice.

• Payment must be received in full before an order is accepted and dispatched.

We accept secure payments through trusted third-party payment providers.

4. Orders & Acceptance

After placing an order, you will receive an order confirmation. This does not guarantee acceptance of your order.

We may refuse or cancel an order if:

• A product is unavailable

• There is an error in pricing or product information

• We suspect fraudulent or unauthorised activity

If payment has already been taken, we will provide a full refund for any cancelled orders.

5. Shipping, Delivery & Risk

• Shipping costs, delivery timeframes, and available methods will be displayed at checkout.

• We aim to dispatch orders promptly; however, delays may occur due to factors outside our control.

• Risk of loss or damage transfers to you once your order has been handed to the courier or postal service.

6. Returns, Exchanges & Refunds

We comply with the Australian Consumer Law (ACL).

You are entitled to a repair, replacement, or refund for a major failure, and compensation for any reasonably foreseeable loss or damage.

We do not offer refunds for:

• Change of mind

• Natural handmade variations in products

• Damage caused by misuse, improper care, or accidental damage

For return enquiries, please contact us within 7 days of receiving your order.

7. Custom & Personalised Orders

Custom-made items are created specifically for you and may include engraved names, sizing changes, or bespoke designs.

Because these are made-to-order:

• Full payment may be required upfront

• Custom orders cannot be returned or refunded after production begins, unless faulty under ACL

8. Intellectual Property

All content on this website — including text, images, designs, logos, branding, and product descriptions — is the intellectual property of Alex’s Artisanal Workshop.

You must not:

• Copy, reproduce, modify, or reuse content

• Claim our products, images, or designs as your own

9. Limitation of Liability

To the maximum extent permitted by Australian law, we are not liable for:

• Any indirect, incidental, or consequential loss or damage

• Delays, disruptions, or website errors

• Third-party service failures (e.g., courier delays, payment gateway issues)

Your rights under Australian Consumer Law continue to apply.

10. Third-Party Services & Links

Our website may include links to third-party websites or services. We are not responsible for their content, policies, or actions. We recommend reviewing their Terms & Conditions separately.

11. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, store, and use your personal information.

12. Contact Us

If you have any questions about these Terms, please contact us at:

Alex’s Artisanal Workshop
Email: alexsartisanalworkshop@gmail.com
Location: Central Coast, NSW, Australia