Privacy policy.

Alex’s Artisanal Workshop
Last updated: 24 October 2025

At Alex’s Artisanal Workshop (“we”, “us”, or “our”), we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website, purchasing from us, or interacting with our services, you agree to the terms of this Privacy Policy.

1. What Personal Information We Collect

We may collect the following types of personal information:

Information you provide to us

  • Name

  • Email address

  • Phone number

  • Billing and delivery address

  • Order details and purchase history

  • Payment information (processed securely via third-party payment providers)

Information collected automatically

  • Website usage data (via cookies or analytics tools)

  • IP address, browser type, device information, pages visited

  • Interaction with marketing emails or website features

2. How We Collect Personal Information

We collect information when you:

  • Make a purchase on our website

  • Create an account or subscribe to marketing communications

  • Contact us through email, forms, or social media

  • Enter competitions, promotions, or surveys

  • Interact with our website via cookies or analytics tools

3. Why We Collect Your Information (Purpose of Use)

We collect personal information to:

  • Process and fulfil your orders

  • Deliver products to you

  • Send order updates, receipts, and important notifications

  • Respond to enquiries and provide customer support

  • Improve our website, products, and user experience

  • Send marketing emails or promotions (you may opt-out anytime)

  • Prevent fraud and ensure secure transactions

We will only use your information for the primary purpose for which it was collected or for related secondary purposes where permitted by law.

4. Sharing of Personal Information

We respect your privacy and will never sell your personal information.

We may share your personal information with trusted third parties when necessary to operate our business, such as:

Third Party TypePurpose of UsePayment gateways (e.g., PayPal, Stripe, Square)To securely process paymentsCourier & postal services (e.g., Australia Post, couriers)To deliver your orderEmail & marketing platformsTo send newsletters or order updatesWebsite hosting & analytics toolsTo operate our website and understand user behaviour

These providers are required to handle your information in accordance with relevant privacy laws.

5. Cookies & Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience and gather insights on website usage.

You can change your browser settings to refuse cookies. However, this may affect certain website features or functionality.

6. Storage & Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure, including:

  • Secure data storage

  • Limited access to personal information

  • Use of encrypted payment processing services

If a data breach occurs, we will act in accordance with the Notifiable Data Breaches Scheme under the Privacy Act.

7. Access, Correction & Your Rights

You have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate, incomplete, or outdated information

  • Opt out of marketing communications at any time

To request changes, contact us using the details below.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites. We recommend checking their privacy policies.

9. Contact Us

For questions, concerns, or requests regarding your personal information, please contact us at:

Alex’s Artisanal Workshop
Email: alexsartisanalworkshop@gmail.com
Location: Central Coast, NSW, Australia

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will always be available on our website.